KCB branches in Kenya and Contacts, agents, M-Pesa loan services, send money to mobile, mobile banking.

KCB Bank Customer Care Contacts

KCB Bank has various contacts through which customers can reach the KCB customer care desks in case of any queries or assistance required regarding their products and services. These contacts include phone helplines, email, live chat on the bank’s WhatsApp, and SMS.

In addition, you can also visit your nearest KCB Bank branch to seek for assistance. In another article, we made a list of KCB Bank branches in Kenya, including their physical locations and contacts for each branch.

KCB is well known for KCB MPesa mobile loan and saving services and other mobile money and banking services including Vooma and KCB Mobi platform.

Customer care service contacts
Image courtesy: pexels | Yan Krukau

Here are the KCB Bank Customer Care Contacts:

1. Contact Centre Mobile Numbers

You can call KCB customer care centre using the following numbers. Also, remember that KCB will only call you through these numbers.

  • +254711087000
  • +254732187000
  • +254202287001

2. KCB WhatsApp Number

Get a quick response by using the KCB WhatsApp number: +254711087087

3. Card Support Number

For queries regarding KCB cards use the contact number: +254711087222

4. KCB Email Address

KCB customer care email address is: contactcentre@kcbgroup.com

5. KCB Mobi Mobile Banking Selfcare Service

Access self-care services through the KCB Mobile banking USSD code *522#.

Read Also:   List of SACCOs in Kenya Regulated by SASRA

6. KCB Social Media Platforms

  • Facebook Page: facebook.com/kcbgroup
  • Twitter Handle: @kcbgroup
  • Instagram: @kcbgroup

7. Request KCB to Call You

You can also arrange for KCB to contact you by scheduling a call through the support page: ke.kcbgroup.com/support. Before clicking the Submit button, please ensure you enter your complete name, phone number, email, and the details of your request. A KCB representative will get in touch with you.

Read Also:

  1. How to Become a KCB Agent and Commission Earned
  2. How to Send Money from MPesa to KCB Account
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  5. Cooperative Bank Internet Banking: How to Register
  6. List of Forex Bureaus in Kenya Licensed by CBK