GOtv Kenya Customer Care Contacts and Offices

Sometimes you may encounter errors while using the GOtv decoder, or you may want to switch or upgrade a GOtv package, or you are a new customer seeking to be connected to GOtv services. This article lists available GOtv Kenya customer care contacts, including phone numbers and physical locations of offices.

You can contact GOtv either through their listed telephone numbers, email, through their social media platforms, or by making a physical visit to a GOtv customer care office near you.

See also: Location of StarTimes Offices in Kenya and Contacts

You can also use the GOtv Self Service USSD, mobile app, or online portal to access common services, such as clearing decoder errors, changing or upgrading a package, reconnecting, and paying for your GOtv package.

GOtv Kenya Customer Care Contacts

Head Office Contacts

You can reach the GOtv head office customer care service desk through the following contacts:

• GOtv Kenya customer care number:  0711 066 555 or 0711 066 000.
• GOtv Email Address: [email protected]
• GOtv Twitter Handle: @GOtvKenya_
• GOtv Facebook page: facebook.com/GOtvKenya.Instagram: instagram.com/gotvkenya
• GOtv Head Office Location: Jamuhuri Park Road, next to the ASK showground, Nairobi.

Other GOtv Customer Care Offices

GOtv branches are open between 8 a.m. and 8 p.m. on weekdays, 9 a.m. to 8 p.m. on weekends, and 9 a.m. to 5 p.m. during public holidays.

Here is the list of GOtv branches and their physical locations:

• Sarit Centre 1st floor, Karuna Rd, Westlands, Nairobi.
• Junction Mall, Mezzanine floor, Ngong Rd, Nairobi.
• Greenspan Mall, Ground floor, Donholm, Nairobi.
• Tmall, Ground floor, Mbagathi Rd/Langata Rd Roundabout, Nairobi.
• Rongai Office, opposite old Tuskys building, 1st floor, Rongai, Magadi Rd.
• Eldoret Office, Eldo Center, Ground floor, Uganda Rd.
• Kisumu Office, Al Imran Plaza, Ground floor, Oginga Odinga street.
• Nyeri Office, Kangaru building, Ground floor, Kimathi Street.
• Mombasa Office, Nyali Centre, Ground floor.
• Nakuru Office, Masters Plaza, 1st floor, Kenyatta Avenue.

GOtv Self-Service Products

MyGOtv Mobile Application Services.

You can access GOtv services, such as viewing your package and balance, resolving any screen errors, and changing or downgrading your package, anytime, anywhere through our Self-Service platforms.

Read: List of StarTimes Kenya Packages, Channels and Prices

You can access these services on USSD code *423#, the MyGOtv app, or the GOtv self-service portal: https://selfservice.gotvafrica.com/en-ke/mygotv-sign-in.

See also:

1. How to Download, Register for GOtv Stream and Watch on App and Computer
2. How to Pay GOtv Via M-Pesa Paybill Number
3. How to Pay Your StarTimes Subscription Via M-Pesa