GOtv Kenya Customer Care Contacts and Offices

by | Last updated Nov 15, 2023 | TECH

GOtv Kenya packages and channels, paybill number, how to pay and customer care contacts.

Sometimes you may encounter errors while using the GOtv decoder or you may want to switch or upgrade a GOtv package, or you are a new customer seeking to be connected to GOtv services. This article lists all possible GOtv Kenya customer care contacts you can use to reach them.

You can contact GOtv either through their listed telephone numbers, email, their social media platforms or make a physical visit to a GOtv customer care office near you.

Sometimes it could take too long for someone at the customer care desk to pick up your call or respond to the requests sent to them.

Read: List of StarTimes Kenya Packages, Channels and Prices in 2023

In this case, you could use the GOtv Self Service USSD, mobile app or online portal to access some common services like clearing decoder errors, changing upgrading or downgrading a package, reconnecting, and paying for your GOtv package.

GOtv Customer Care Contacts

Head Office Contacts

You can reach GOtv head office customer care service desk through the following contacts:

  • GOtv customer care number:  0711 066 555 or 0711 066 000.
  • GOtv Email Address: mchoice@ke.multichoice.com
  • GOtv Twitter Handle: @GOtvKenya_
  • GOtv Facebook page: facebook.com/GOtvKenya.Instagram: instagram.com/gotvkenya
  • GOtv Head Office Location: Jamuhuri Park Road, next to the ASK showground, Nairobi.

Other GOtv Customer Care Offices

GOtv branches are open between 8 a.m. and 8 p.m. on weekdays, 9 a.m. to 8 p.m. on weekends, and 9 a.m. to 5 p.m. during public holidays.

Here is the list of GOtv branches and their physical locations:

  • Sarit Centre 1st floor, Karuna Rd, Westlands, Nairobi.
  • Junction Mall, Mezzanine floor, Ngong Rd, Nairobi.
  • Greenspan Mall, Ground floor, Donholm, Nairobi.
  • Tmall, Ground floor, Mbagathi Rd/Langata Rd Roundabout, Nairobi.
  • Rongai Office, opposite old Tuskys building, 1st floor, Rongai, Magadi Rd.
  • Eldoret Office, Eldo Center, Ground floor, Uganda Rd.
  • Kisumu Office, Al Imran Plaza, Ground floor, Oginga Odinga street.
  • Nyeri Ofice, Kangaru building, Ground floor, Kimathi Street.
  • Mombasa Office, Nyali Centre, Ground floor.
  • Nakuru Office, Masters Plaza, 1st floor, Kenyatta Avenue.

GOtv Self-Service Products

GOtv self service through app or USSD code.

MyGOtv Mobile Application Services.

You can access GOtv services like viewing your package and balance, fixing any error on your screen, and changing or downgrading your package anytime, anywhere through Self Service platforms.

You can access these services on USSD code *423#, MyGOtv app, or the GOtv self-service portal: https://selfservice.gotvafrica.com/en-ke/mygotv-sign-in.

Join the Discussion

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Trending This Week

Recent Posts

Grade 7 Junior Secondary Textbooks Approved by KICD

Grade 7 Junior Secondary Textbooks Approved by KICD

The Kenya Institute of Curriculum Design (KICD) has published a list of approved textbooks and novels for all the learning areas (subjects) in the CBC curriculum for junior secondary school grade 7 level in Kenya. Parents and schools are advised to buy books from the...

List of Grade 6 CBC Course Books Approved by KICD

List of Grade 6 CBC Course Books Approved by KICD

The Kenya Institute of Curriculum Development (KICD) has approved a list of grade 6 CBC course books and materials for implementing the CBC curriculum in all primary schools in Kenya. Parents and schools are advised to purchase the grade 6 textbooks and course...

UbaPesa Loan App: How to Download and Apply Loan

UbaPesa Loan App: How to Download and Apply Loan

UbaPesa is a peer-to-peer lending and borrowing app that connects borrowers with lenders in Kenya through the money market platform. Once you have downloaded and installed the UbaPesa loan app, you automatically become both a lender and a borrower. You can borrow...

How to Download HFC Whizz App, Apply and Repay Loan

How to Download HFC Whizz App, Apply and Repay Loan

HFC Whizz app is a digital banking product of the Housing Finance Cooperation Ltd in Kenya that enables you to deposit money into your account, transfer money between banks, open savings accounts, pay for goods and services, and apply for an instant loan, among other...

Pin It on Pinterest

Share This