Sometimes you may encounter errors while using the GOtv decoder or you may want to switch or upgrade a package, or you are a new customer seeking to be connected to GOtv services. This article lists all possible GOtv Kenya customer care contacts you can use to reach them.
You can contact GOtv either through their listed telephone numbers, email, their social media platforms or make a physical visit to a GOtv customer care office near you.
Sometimes it could take too long for someone at the customer care desk to pick up your call or respond to the requests sent to them.
In this case, you could use the GOtv Self Service USSD, mobile app or online portal to access some common services like clearing decoder errors, changing upgrading or downgrading a package, reconnecting, and paying for your GOtv package.
GOtv Customer Care Contacts
Head Office Contacts
GOtv customer care number: 0711 066 555 or 0711 066 000.