If you want to change your current GOtv package, whether it be upgrading to a higher package or downgrading to a lower one, this article will provide you with the necessary information on how to do so. There are several ways to change your package, including online, through the use of a USSD code, and using the myGOtv app.
In this article, I will walk you through the steps of switching your GOtv package using both methods, giving you the flexibility to choose the option that best suits your needs and preferences.
You can simply change your GOtv package using the USSD code *423#. Follow these easy steps to get you going:
From the SIM card registered with GOtv, dial *423#
Select the option Change Package
Next, enter the IUC number/ smartcard number (from red sticker at the back of the decoder), and Send
Select the package you want to upgrade to or downgrade to
Follow through with the process until complete
You will receive an SMS from GOtv confirming a successful change of package
Other ways of Changing your Package
You can also download the myGOtv app from Play Store and make package upgrade or downgrade very conveniently. You can also contact the GOtv Kenya customer care desk or visit an office for assistance and request to change a package. Just make sure to carry your decoder or the IUC number with you.