Cooperative Bank Agent Commission and Withdrawal charges

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Cooperative bank Kenya gives businesses, SACCOs, and other cooperate bodies a chance to become Co-op bank agents, better known as a Co-op Kwa Jirani agent, by fulfilling the requirements made by the bank and the Central Bank of Kenya.

A Cooperative bank agent earns a commission based on the withdrawals, deposits, and utility bill payments made by customers.

This article will guide you step by step on how to become a Co-op Kwa Jirani agent and show you the commission they get.

See also:

  1.  How to Transfer Money into Cooperative Bank Account from Mpesa
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Services offered at Co-op Kwa Jirani agents include cash withdrawals, cash deposits, money transfers, fee payments, utility bill payments, NHIF payments, KRA dues, balance enquiries, and mini statements.

All deposits made through the Co-op Kwa Jirani agent do not attract any charges. However, Co-op bank charges a certain fee on all withdrawals, depending on the amount.

Cooperative Bank (Co-op Kwa Jirani) Cash Withdrawal Charges and Agent Commission Chart

Amount (Kshs) Charges (Ksh) Agent Commission (Ksh)
50 – 2,000 50 20
2,001-5,000 50 20
5,001-10,000 70 30
10,001-20,000 80 35
20,001-30,000 100 45
30,001-40,000 120 55
40,001-50,000 140 65
50,001-100,000 250 120

Disclaimer: Co-op bank can change their commissions and charges at any time at their own discretion.

Other Co-op Kwa Jirani Charges include:

  • KPLC Prepaid, Water companies and other utility bills: Ksh. 50 irrespective of amount.
  •  Balance enquiry: Ksh. 10
  • Mini Statement: Ksh. 20
  • School fees with card: Ksh 50 or Free with cash
  • Funds transfer to Co-op bank account, SACCO account, Fethalink: Ksh. 50 any amount.
  • NHIF, County and KRA payments: Ksh. 50.
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Co-op bank Agency Cash withdrawal limit is pegged at Ksh. 100,000. There are no limits to cash deposits and school fees payments.

How to Become a Co-op Kwa Jirani Agent

Co-op kwa jirani agency application process
Co-op agent application process

Here is a list of businesses and entities which can become Co-op Kwa Jirani agents:

  1. Limited liability companies
  2. Sole proprietorships
  3. Partnerships
  4. Societies
  5. Co-operative societies
  6. State corporations
  7. Trusts
  8. Public entities

Documents Required for Co-op Kwa Jirani Agency Application

It is not a must to be having a Co-op bank account in order to apply for agency services. All you need to do is to visit the nearest Co-operative bank branch and fill an application.

You will be required to submit the following documents together with the application form:

  1. Certificate of good conduct (for the individual)
  2. PIN certificate
  3. Bank statements if you are not a Co-op Bank account holder
  4. Business permits for the last 12 months
  5. Current business permit
  6. Certificate of registration
  7. Copy of ID or equivalent
  8. Two passport-size photographs
  9. Business owners’ or directors’ CVs
  10. CBK Form 3 & CBK Form 4 witnessed by Commissioner of Oaths

For corporates and SACCOs, the following additional documents will be required:

  1. Audited books of accounts for the last two years
  2. Resolution to carry out agency banking
  3. SASRA approval for FOSA’s
  4. VAT registration (where applicable)
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The applicable fees to facilitate approval are:

  1. CBK application fee – Ksh 1,000
  2. Float placement – Determined by customer limit which is arrived at during appraisal

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