Are you tired of hearing a song play every time someone calls you, or noticing charges on your airtime balance that you don’t quite understand? You’re not alone. Many Safaricom users subscribe to Skiza Tunes either knowingly or unknowingly and later want to opt out.
In this guide, I will show you how to unsubscribe from Skiza tunes by following very easy steps.
What Are Skiza Tunes?
Skiza Tunes is a Safaricom’s caller ring back tones service. When someone calls you, instead of the traditional ringing tone, they hear music or an audio clip you’ve selected.
Read How to Select, Change and Remove a SKIZA Tune.
While it’s a fun and personal way to customize your phone experience, some users later choose to stop the service due to:
- Unwanted airtime deductions
- Songs they no longer want
- Accidental subscriptions
- Preference for the default ringtone
Luckily, to unsubscribe from Skiza tunes is simple, and you can do it in several ways.
How to Stop Skiza Tunes
Here are three easy methods to stop Skiza tunes in Kenya, even if you’re not sure how you subscribed in the first place.
1. Unsubscribe from Skiza Tunes Using USSD Code
This is the fastest and most reliable method. To unsubscribe from Skiza through USSD, follow these simple steps:
- Dial *811# on your Safaricom line.
- Select option “My Skiza Tunes”.
- Choose “Manage Skiza Tunes”.
- Select the skiza tune you want to unsubscribe from.
- Select Delete.
- You will receive a confirmation SMS once the tone has been removed.
See also: How to Increase Your Fuliza Limit Instantly
2. Unsubscribe from Skiza Tunes via SMS
This method works for some users, depending on how the tune was activated. Here are the steps:
- Draft a new SMS.
- Send the word DELETE to 811 and the SKIZA Code of the tune you wish to delete, e.g. send DELETE 5050005 to 811 to delete the said tune.
- If you don’t remember the code just send the word DELETE to 811.
- Wait for a confirmation message.
If you have multiple Skiza tunes, this will only cancel one at a time. You will have to repeat the process or check via *811# to see remaining active tunes.
Take note that Safaricom will not give a refund for the deletion of your SKIZA Tunes before the validity period ends.
3. Unsubscribe Using the MySafaricom App
If you have a smartphone, the MySafaricom App is another user-friendly option.
Follow these simple steps to unsubscribe from Skiza Tunes using the MySafaricom App:
- Download or open the MySafaricom App.
- Log in using your phone number
- Go to the Skiza Tunes section.
- Navigate to My Tunes.
- Select the tune(s) you want to remove and tap Unsubscribe or Deactivate.
- Confirm your choice to remove the tune.
You will need to turn your WIFI or mobile data on for the above steps to work.
Common Issues You Might Face
Even after unsubscribing, some users report they are still being charged. This may happen due to:
- Multiple tunes are active under the same number.
- You have active Auto-renewals
- Accidental re-subscription (e.g., clicking on ads or promotional messages)
If this happens, check all your active tunes using *811# and remove each one manually.
Extra Tips: How to Avoid Accidental Re-subscription
To avoid subscribing to Skiza tunes and other premium services again:
- Avoid clicking “OK” or “Accept” on unknown promotional messages.
- Disable websites’ notifications and ads that ask you to subscribe.
- Regularly dial *100# → My Subscriptions to review and manage other premium content.
Conclusion
Unsubscribing from Skiza tunes doesn’t have to be a hassle. Whether you prefer using *811#, sending an SMS, or managing it through the MySafaricom App, you’re now equipped with the steps to take control of your mobile experience.
If you’ve found this guide helpful, don’t keep it to yourself! Share it with a friend or family member who might be struggling with the same issue.
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