Would you like to upgrade your DStv subscription to enjoy more channels or downgrade to a cheaper package and save money? MultiChoice provides several convenient ways to change your DStv package in Kenya without necessarily visiting a customer service centre.
You can manage your DStv subscription through the MyDStv App, the DStv Self-Service website, WhatsApp or DStv customer care. These options allow you to manage your account and select a subscription that suits your entertainment needs and budget.
Before changing your subscription, check the available DStv packages, channels and prices to determine which bouquet is right for you.
Important update: DStv Kenya introduced a new package lineup from 5 November 2026. The new packages include Starter, Select, Sports and Ultimate. Existing customers are being migrated in phases, so check your account to confirm your current package and available options.
How to Change Your DStv Package in Kenya
There are several ways to upgrade or downgrade your DStv subscription:
- Using the MyDStv mobile application.
- Through the DStv Self-Service website.
- Using DStv WhatsApp Self-Service.
- By contacting DStv customer care.
- By visiting a nearby MultiChoice service centre.
Below is a step-by-step explanation of each method.
1. Change Your DStv Package Using the MyDStv App
The MyDStv App is one of the easiest ways to manage your DStv subscription. Available for Android and iOS devices, the application allows you to check your account balance, make payments, clear decoder errors and change your subscription package.
Follow these steps to upgrade or downgrade your DStv package using the app:
- Download and install the MyDStv App from the Google Play Store or Apple App Store.
- Open the application and sign in using your MultiChoice ID.
- Select the DStv account or smartcard you want to manage, if you have multiple accounts.
- Navigate to the account management or subscription section.
- Select the option to change your package.
- Browse the available DStv packages and select your preferred bouquet.
- Review the new subscription price and any additional amount payable.
- Confirm your selection and follow the payment instructions if a payment is required.
Once the request has been processed, check your account for confirmation of the package change and its effective date.
Tip: Always use the latest version of the MyDStv App because menu names and navigation may change following application updates.
2. Change Your DStv Package Through the Self-Service Website
You can also upgrade or downgrade your DStv subscription using the official DStv Self-Service website. This option is convenient if you prefer managing your account using a computer, tablet or mobile browser.
Here is how to change your DStv package online:
- Visit the official DStv Kenya Self-Service portal.
- Sign in using your registered MultiChoice ID and password.
- If you do not have an account, select the registration option and follow the instructions to create a MultiChoice ID.
- Choose the DStv account you want to manage.
- Navigate to your subscriptions or account management section.
- Select the package change option, where available.
- Choose the DStv bouquet you want to upgrade or downgrade to.
- Review the subscription details and confirm your selection.
Check your account after submitting the request to confirm that the package change has been successfully processed.
3. Change Your DStv Package Through WhatsApp
Another convenient way to manage your DStv subscription in Kenya is through the official DStv WhatsApp Self-Service channel.
According to DStv Kenya, customers can use WhatsApp to check their account balance, clear decoder errors, make payments and change their subscription packages.
To get started:
- Save the official DStv WhatsApp number +254 755 896 248 on your phone.
- Open WhatsApp and start a conversation with the DStv account.
- Send a message such as Hello.
- Follow the automated prompts to access the self-service options.
- Provide your DStv smartcard number and other requested account details.
- Select the package management or change package option, if presented.
- Choose your preferred package and follow the instructions to complete the request.
Keep your smartcard number and registered account details nearby to make the process easier.
4. Change Your DStv Package Through USSD *423#
If you do not have an internet connection or a smartphone, you can use the DStv USSD service to access selected account management services.
For DStv customers in Kenya, the official USSD code is *423#. Dial the code using the mobile number registered with DStv.
The USSD service provides options for checking your balance, viewing recent transactions, resolving decoder errors and reconnecting your subscription.
To access the service:
- Open the phone dialler on your mobile phone.
- Dial *423# using your registered mobile number.
- Follow the instructions displayed on your screen.
- Select the relevant account management service.
- Follow the prompts to complete the available transaction.
Note: The available USSD menu options may change. If you want to upgrade or downgrade your package, use the MyDStv App, Self-Service website or WhatsApp channel if the package change option is not available through USSD.
5. Change Your DStv Package Through Customer Care
If you experience difficulties changing your subscription online, you can contact DStv customer care for assistance.
You can also visit a nearby MultiChoice service centre and request assistance from a customer service representative.
Before contacting customer care, have the following details ready:
- Your DStv smartcard number.
- The name of the account holder.
- Your current subscription package.
- The package you want to switch to.
For the latest customer care contacts and available support channels, visit the DStv Kenya Contact Us page.
You can also read our guide on DStv customer care contacts in Kenya.
What Are the New DStv Packages in Kenya for 2026?
MultiChoice introduced a new DStv package lineup in Kenya from 5 November 2026. The new lineup simplifies the subscription options and includes four packages.
| DStv Package | No. of Channels | Monthly Price |
|---|---|---|
| DStv Starter | 116+ | KSh 750 |
| DStv Select | 149+ | KSh 1,500 |
| DStv Sports | 159+ | KSh 3,000 |
| DStv Ultimate | 180+ | KSh 7,300 |
Note: These are the prices and channel counts advertised in DStv Kenya’s 2026 package announcement. Confirm the latest applicable price and package availability on the official website before making a subscription change.
Some existing customers are being migrated to the new packages in phases. Therefore, your account may temporarily display an older package name during the transition.
When Does a DStv Package Change Take Effect?
The effective date of a DStv package change depends on the type of change, your account status and the applicable subscription terms.
When requesting an upgrade or downgrade, check the confirmation message displayed by the MyDStv App or Self-Service platform. It should provide the relevant payment requirements and effective date.
If an additional payment is required for your new package, make sure you settle the outstanding amount using an approved payment method.
If you are unsure when the new subscription will become active, contact DStv customer care before making another payment.
Frequently Asked Questions About Changing DStv Packages
1. Can I upgrade or downgrade my DStv package online?
Yes. You can manage your DStv subscription using the MyDStv App or the official DStv Self-Service website. Sign in to your account, select the package management option and follow the instructions to change your bouquet.
2. What is the USSD code for DStv Kenya?
The official DStv Kenya USSD code is *423#. Dial it using the mobile number registered with DStv to access available self-service options.
3. Can I change my DStv package using WhatsApp?
Yes. DStv Kenya provides WhatsApp Self-Service through +254 755 896 248. Start a conversation and follow the automated prompts to access account services, including package changes.
4. Do I need to visit a DStv office to change my package?
No. You can change your subscription remotely through the MyDStv App, Self-Service website or WhatsApp. However, you can visit a MultiChoice service centre if you need personal assistance.
5. Can I change my DStv package more than once?
You can submit package change requests through the available self-service channels, subject to your account status and applicable subscription terms. Check with DStv if your account is subject to any contractual restrictions.
6. Will I lose my channels when I downgrade my DStv package?
Yes. Downgrading to a lower subscription package may remove access to channels that are not included in your new bouquet. Compare the available channels before confirming your change.
I need help with changing payments plans
What is the cost for I to upgrade from compact sport to premium what is the cost I already pay for compatsport last week for the all year