DStv Kenya has a number of contacts you can use to reach customer care regarding services like installation, package upgrade, payment and managing your DStv subscription. You also have the option of using the available Dstv self-service online portal and USSD code if your issue does not need the attention of the customer care desk.
This article outlines several ways you can use to get assistance on DStv services or to communicate with customer care in order to get assistance as soon as possible.
List of DStv Kenya Contacts
In the Nairobi region, Multichoice Kenya has a branch in Sarit Centre, Westlands.
The head office address is MultiChoice Kenya Limited, Local Productions Kenya Limited, Jamhuri Road off Ngong road, P.O. Box 60406, 00200 Nairobi, Kenya.
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Here are the ways you can reach DStv customer care:
- DStv Kenya customer care number: +254 711 06600
- DStv email address: mchoice@ke.multichoice.com
- FaceBook page: DStvKenya
- Twitter handle: @DStv_Kenya
- DStv self-service WhatsApp number: +254755896248
- DStv USSD code *423#
- Use the DStv Now app to manage your account
How to Use the DStv Self-service WhatApp Chatbot
The DStv WhatsApp number helps you to check the cost of a package, pay for subscription, clear errors, and much more.
To manage your DStv account using WhatsApp, follow these steps:
- Save the DStv self-service WhatsApp number +254755896248
- Have your Smartcard number and surname ready with you
- Open WhatsApp and type Hi then follow the prompts on your screen
DStv Kenya Self-service USSD Code
Dial the DStv USSD code *423# on your phone to manage your subscription, check your account balance, fix decoder errors, view your last four transactions, transfer funds between your accounts, and reconnect packages.
Take note that, this USSD code only works on the mobile network line that you registered with DStv.
The DStv Now App and How to Use it
The DStv Now App is a self-service application that enables you to pay for a subscription, fix errors, change a package, and watch your DStv channels online.
You need to register your DStv subscription details on the app so as to activate the online services.
To set up your DStv account on the app follow this comprehensive guide: How to Download DStv Now App and Watch Live TV on Phone, Computer and Smart TV.
You can also follow these simple steps to get you started:
- Download the DStv Now app from App Store or Google Play
- Open the app and Sign up with your Email address & mobile number and then enter your preferred password
- Enter your DStv Smart card or customer number and press find my DStv account to proceed
- You will receive a one-time PIN via SMS or email.
- Enter the one-time PIN to verify your account and finish your setup
- Congratulations! You can now sign in with your account details to start watching online