How to Change GOtv Package, Upgrade or Downgrade

Upgrading or downgrading your GOtv subscription in Kenya is quick and can be done from home. Whether you want to unlock more live sports channels or scale down to a basic budget bouquet, MultiChoice provides several convenient methods to manage your account.

In this guide, we break down step-by-step instructions for switching your GOtv package online via the self-service portal, using the USSD short code on your mobile phone, or through the MyGOtv mobile app.

Read also: GOtv Kenya Packages, Prices, and Channels List

Note: GOtv offers six main package tiers in Kenya: GOtv Lite, GOtv Value, GOtv Plus, GOtv Max, GOtv Supa, and GOtv Supa+. Channel availability and exact subscription rates vary depending on your country of residence.

See also: How to Change Your StarTimes Package, Upgrade or Downgrade

Manage your GOtv subscription via the MyGOtv app, online portal, or USSD code.

Ways to Change Your GOtv Package

Subscribers can request a package change at any point during their billing cycle. Here are the primary self-service methods available:

1. How to Switch Your GOtv Package Online

The online Self-Service portal is accessible from any smartphone, tablet, or computer browser across Africa.

1. Go to the official GOtv Kenya Self-Service Portal.
2. Log in by entering your registered mobile phone number and your 10-digit IUC number (found on the red sticker under your decoder).
3. Navigate to the dashboard and select Build a Package / Change Package.
4. Choose the new package tier you wish to switch to (Upgrade or Downgrade).
5. Click Next and select your preferred payment method.
6. Complete the payment via M-Pesa (refer to our guide on How to Pay GOtv via M-Pesa Paybill).
7. Keep your decoder powered ON. Your account will automatically update to the new bouquet within 5 to 15 minutes.

2. How to Switch Your GOtv Package via USSD Code

If you do not have an active internet connection, you can process an instant package change using the official USSD dialer code.

Regional GOtv USSD Codes:

• Kenya: *423#
• Nigeria: *288#
• Uganda: *206#
• Ghana: *759#
• Zambia: *668#
• Malawi: *570#
• Namibia: *142*6688#

Steps to change package via USSD (Kenya):

1. Dial *423# on the mobile line registered to your GOtv account.
2. Select the option for Change Package or Manage Account.
3. Enter your 10-digit IUC / Smartcard number if prompted.
4. Select the new package tier you want to switch to.
5. Confirm the change and proceed to make payment for the balance if upgrading.
6. You will receive an SMS from GOtv confirming your subscription modification.

3. How to Switch GOtv Package via the MyGOtv App

The MyGOtv App (available on Android Google Play Store and iOS App Store) offers the quickest mobile interface for account management.

1. Open the MyGOtv App and log in using your phone number/surname and IUC number.
2. On the home dashboard, tap Change Package.
3. Select your preferred bouquet from the list.
4. Follow the on-screen prompts to settle the payment via M-Pesa or card.

4. Additional Support Options

If you experience any billing discrepancies or technical errors during package changes, you can request help directly through these channels:

• GOtv WhatsApp Self-Service: Save +254 755 896 248 on WhatsApp, send “Hi”, and follow the automated account management prompts.
• Customer Care Call Center: Contact customer support at 0711 066 555.
• In-Person Assistance: Visit a nearby MultiChoice service center or accredited dealer (bring your decoder or IUC number).

Read also: GOtv Kenya Customer Care Contacts and Office Locations