Whether you want to upgrade your StarTimes subscription to unlock more live sports, premium movies, and kids’ channels, or downgrade to a budget bouquet to cut costs, changing your package is quick and simple. You can manage your subscription entirely from your phone without making a trip to a StarTimes customer care shop.
You can adjust your subscription settings from any device, whether you have a feature phone (kabambe) or a smartphone, using a USSD code, the StarTimes ON mobile app, or WhatsApp.
StarTimes satellite TV dish and decoder kit.
What You Need Before Changing Your StarTimes Package
Before initiating a package change, review the updated list of StarTimes Kenya packages and channels to compare current monthly pricing and channel lineups.
You will also need your StarTimes Smartcard Account Number (an 11-digit number). You can locate this number on the sticker at the back or bottom of your decoder.
How to find your Smartcard Number on screen:
- Press the Profile / Info button on your remote control (the button featuring a person icon).
- Your account details and Smartcard number will display on your TV screen.
- Write down the 11-digit account number for use during activation.
How to Change Your StarTimes Package
StarTimes offers several convenient self-service options to switch packages. Ensure your decoder is powered ON during the process so the new bouquet signal updates automatically.
1. Change Package via USSD Code (*858#)
The USSD short code is the fastest option and works on both smartphones and basic feature phones (kabambe):
- Dial *858# on your Safaricom or Airtel mobile line.
- Select Change Bouquet from the main menu.
- Choose whether to use your registered phone number or enter a new one.
- Select your decoder type (Aerial/Terrestrial, Dish/Satellite, or Combo Decoder).
- Enter your 11-digit Smartcard Number.
- Browse the list and select your desired bouquet tier (Upgrade or Downgrade).
- Confirm the package cost and complete the request.
Tip: Settle any subscription price difference via M-Pesa using Paybill 585858 with your Smartcard number as the account name.
2. Change Package via the StarTimes ON App
If you use a smartphone, the StarTimes ON app (available on Google Play Store and Apple App Store) provides full visual control over your account:
- Download and launch the StarTimes ON app.
- Log in and link your 11-digit Smartcard number to your profile.
- Go to the Me / Subscription Management tab.
- Select Change Bouquet, pick your preferred package, and confirm payment.
3. Change Package via the WhatsApp Chatbot
Manage your account via the automated StarTimes WhatsApp chatbot.
You can also request account changes through StarTimes’ automated WhatsApp assistant:
- Save the official StarTimes support number 0730 710 077 to your phone contacts.
- Open WhatsApp, start a chat, and send the word “Hello”.
- Select Option 5 (Change Bouquet / Upgrade).
- Follow the step-by-step prompts to select your new package and confirm your Smartcard details.
4. Contact StarTimes Customer Support
If you encounter technical errors or signal delays during the package change, reach out directly to customer service:
- Hotline Call Center: +254 719 077 077
- WhatsApp Self-Service: 0730 710 077
Summary
Changing your StarTimes package in Kenya is quick and hassle-free. You can either dial *858#, manage your account on the StarTimes ON app, send a message on WhatsApp, or speak directly with customer care.
Remember to leave your decoder turned ON while changing packages or making payments to ensure immediate activation.
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