The Nairobi City Water and Sewerage Company has divided Nairobi into regions and zones to enable the water distribution company to properly manage the commodity equitably. Each Nairobi Water region has its manager and offices located in a suitable place.
Regional zones receive water on a rational basis, dependent on the water distribution chart.
You can pay for your water bill by visiting the regional offices or through the various channels provided by Nairobi Water.
Nairobi Water Regions, Zones, and Contacts
1. Central Region
The Regional Offices for zones in this region are located at Enterprise Plaza 3rd floor, along Addis Ababa Road, off Enterprise Rd.
Central Region has the following zones:
Contacts: Regional Manager: 0726848935; Customer Care Hotline: 0717356578, Email: [email protected]
2. Eastern Region Zones
The Regional Offices are located in Kayole, along Spine Road, Next to Equity Bank.
Regional Manager: 0726848953; Customer Care Hotline 0725120022, Email: [email protected]
See also: Nairobi Water Tariffs for Different Consumer Categories
Crystal clear clean water. Image: Robert Anderson | Unsplash
3. Nothern Region Zones
- Zone 1: Safari Park Est, Thome, Marurui, Garden Estate, Utalii Village, Ridgeways, Njathaini, Thindigua-Kugeria, Kasarani, Old Muthaiga, Muthaiga North, Balozi Estate, Runda, Gigiri, City Park, Forest Road, Pangani, Roysambu
- Zone 2: Huruma, Mathare, Ngumba, Drive In, Mathare North
- Zone 3: Zimmerman, Githurai 44, Kamae, Congo, Kahawa west NCC, Kiamumbi, Jua Kali, Maziwa, Qurray, Kiwanja
- Zone 4: Githurai, Kahawa Wendani, Kahawa Sukari, Githurai Progressive
- Zone 5: Ngomongo, Sports View, Sports Drive, Roysambu/Kasarani police, Clay City, Seasons, Santon, Hanters, Keroka, Chieko, Maji Mazuri, Mwiki Phase3, Mwiki, Mariru park, Budalangi, Mwirigo, Infinity.
The Offices for this region are located off Murang’a Road, in Pangani at Showbe Plaza.
Contacts: Regional Manager 0726848919; Customer Care Hotline 0712453283. Email: [email protected]
4. North Eastern Region
The Regional Offices are located off Juja Rd, Eastleigh section 3
Regional Manager Contacts 0726848955. Email: [email protected]
5. Southern Region Zones
The regional offices are located off Joseph Kang’ethe Rd, Kinoo Rd, Woodley Estate
Contacts: Regional Manager 0726848915. Email: [email protected]
6. Western Region Zones
Regional Contacts: Regional Manager 0726848972; Customer Care Hotline 0704 493 094. Email: [email protected]
The offices are located off Waiyaki Way, along Chiromo Lane.
7. Informal Settlements Zones
Zone 1 Areas
Maendeleo Community School, Mukuru Kwa Reuben Chiefs Camp, Gatoto Primary School, Our Lady Of Nazareth Mukuru Kwa Njenga., St Elizabeth, Lungalunga Health Centre, Viwandani Chiefs Camp, Mukuru Kwa Reuben Police Post, Kwa Njenga Alhuda Mosque, Star of Hope, Mukuru Nyayo, Mukuru Kaiyaba Primary School, Kaloleni Primary School.
Zone 2 Areas
Korogocho Chiefs Camp, Mathare DCC Office, Kosovo Chiefs Camp, Mathare North Chiefs Camp, Kiboro Primary School, Kahawa Soweto Health Centre, Matopeni Police Post, Matopeni Chiefs Chiefs Camp, Kitui Village, Mji Wa Huruma.
Zone 3 Areas
Kibera Lainisaba Chiefs Camp, Kibera Silanga Community Grounds, Raila Educational Centre, Kibera DCC, Ng’ando New Estate, Southlands, Dagoretti Muslim Primary School, Riruta Mosque Madarasa, Kibera Law Courts, Silanga Pcea, Gitiba Primary School Dagoreti, Kiandaa 42 Kibra, Kibera Soweto Chiefs Camp, Bangladesh.
Location of Regional Offices: 2nd floor, National Water Plaza Dunga Rd Industrial Area. Contact Hotline: 0705134621.
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