The Nairobi City Water and Sewerage Company, NCWSC, has provided several ways in which the residents of Nairobi county can conveniently enquire and pay for water bill without visiting the NCWSC offices. You can access most of the Nairobi services through their USSD short code service *888#.
Services you can access through the Nairobi Water USSD include registering for water e-bills, query bill, pay bill, bowser services, and water and sewer services.
How to Check the Nairobi Water Bill
1. Check Bill by SMS
To check your water bill by SMS, compose a text message with your Nairobi Water account number and send it to 20557.
You will receive a message detailing your current bill.
This method is quite challenging and may charge more compared to your normal SMS rates.
2. Check Water Bill through the USSD code *888#
Dial *888# on your phone and select option 1, Register for e-bills
Enter the account to be enrolled for E-Bills and press Send
To check your bill, dial *888# and select option 2, Query bill
Enter your Nairobi water account number and Send.
This method is cheaper and may cost only 2 shillings.
You will be presented with a screen with the option to access Self Care or Water/Sewer Application.
Select the Self Care option to query your water bill online
Click ADD Account if you don’t see your Nairobi Water Meter account
Next, click on My Accounts to see your latest bill and account balance.
How to Pay your Nairobi Water Bill
You can make water bill payments through Mpesa, Airtel Money, and Equitel. You can also pay the bill through apps and USSD codes of Citi bank, Cooperative bank, ABSA, NCBA, Sidian bank, and Diamond Trust Bank.
How to Pay Nairobi Water Bill Using M-Pesa
From the M-PESA Menu, select Lipa na M-PESA
Select Pay Bill
Enter the Nairobi Water Business Number: 444400
Enter your water bill Account Number
Now enter the bill amount you wish to pay
Next, key in your M-PESA PIN and send
Confirm your details are correct then press OK
Pay Nairobi Water Bill through Airtel Money
Go to Airtel Money and select Make Payments
Next, select Paybill
Select the option Nairobi Water
Put the amount you like to pay in Ksh.
Enter your Airtel Money PIN
Under Reference, key in your Nairobi Water Account number and finish the process