How to Change Your Startimes Package, Upgrade or Downgrade

You might want to upgrade your StarTimes package to get access to better movies, sports, and kids channels or you want to cut costs by downgrading to a lower package. There are several ways to do this without visiting a StarTimes customer care shop.

You can do everything from your smartphone or even a kabambe! (simple phone without smartphone features).

StarTimes gives you the option of managing your subscription through a USSD code, the StarTimes ON app, or even WhatsApp.

Let’s look at each method in detail.

A glimpse of the StarTimes dish kit.

What You Need Before Changing Your StarTimes Package

First, go through the list of StarTimes Kenya packages and channels for the current pricing of each package and the channels available in each.

You’ll also require your StarTimes Smartcard Account Number (11-digit number) found on the sticker at the back of your decoder.

Alternatively, you can get the smartcard number by doing this:

•  Press the “Profile” button on your remote (the one with a person icon).
• Your account details will be displayed on your screen.
• Copy the smartcard account number.

How to Change Your StarTimes Package

You can change a StarTimes package through the USSD code *858#, the ON app, or by following prompts on the StarTimes WhatsApp chatbot.

The other option is contacting StarTimes Customer Care if you prefer calling.

1. Change Package Via the USSD Code *858#

This is the easiest and fastest way to change your StarTimes package:

• Dial *858# on your Safaricom or Airtel line.
• Select “Change Bouquet” from the menu.
• Choose whether to use your registered phone number (Option 1) or enter a new one (Option 2).
• Select your decoder type: Aerial Decoder, Dish (Satellite) Decoder, or Combo Decoder.
• Enter your 11-digit Smartcard number.
• Browse and select your preferred bouquet.
• Confirm the package cost (Option 1).

Done! Your package has been changed. Make any required payment for the new package, and enjoy your viewing.

2. Using the StarTimes ON App

The StarTimes ON app, available on the Google Play Store, makes it easy to manage your subscription. The ON app gives you more control of your StarTimes account.

Follow these simple steps to get you going:

• Download and install the StarTimes ON app.
• Link your Smartcard number to your account.
• Navigate to the subscription section and follow the prompts to change your package.

Change StarTimes Package Through WhatsApp Chatbot

If you prefer chatting instead of calling, use StarTimes’ automated WhatsApp chatbot:

• Save 0730 710 077 to your contacts.
• Open WhatsApp and send “hello”.
• Select Option 5 (Change Bouquet or Upgrade).
• Follow the chatbot’s instructions to complete the process.

Method 4: Contacting StarTimes Customer Care – For Extra Assistance

If you experience issues with the USSD code, app, or chatbot, you can always contact StarTimes Customer Care at +254 719 077 077.

Their support team is ready to assist you in changing your package.

Conclusion

Switching your StarTimes package has never been easier! Whether you use USSD (*858#), the StarTimes ON app, the WhatsApp chatbot, or contact customer care, the process is fast, simple, and convenient.

By upgrading or downgrading, you can tailor your subscription to match your viewing preferences and budget.

Remember to keep your decoder powered on during the process for a smooth transition.

For more helpful guides, check out:
📌 How to Change GOtv Package: Upgrade or Downgrade
📌 How to Sign Up for GOtv Stream and Watch on App and Computer

💬 Have you ever changed your StarTimes package? How was the process? Share your experience in the comments below!