Upgrading or downgrading your StarTimes package can be done hassle-free in a few simple steps. You can easily change your current StarTimes package to a cheaper or better one just through the comfort of your phone. No need to visit StarTimes customer care shops, unless your decoder fails to operate normally.
StarTimes offers both satellite (Dish) and aerial TV (Digital) technologies for viewers to make choices on what best suits them. The aerial decoder gives you access to Nyota, Basic and Classic packages. On the other hand, the Dish or combo decoder packages include Nova, Smart, and Super packages.
Before you upgrade or downgrade your StarTimes bouquet, please make sure you have your StarTimes smartcard account number at hand. You can find it on the sticker on the back of the decoder. Alternatively, you can access your smartcard code through the settings menu on your decoder.
Here’s How to Change Your StarTimes Package:
- Dial *858# on either Safaricom or Airtel line
- Select the option, Change Package
- Next, choose your decoder type Digital (Aerial) or Dish (Satellite)
- Now, select the bouquet you want to switch to
- Next enter your Smartcard number (first 11 digits)
Great job. You’ve successfully changed your StarTimes package! Now, all that’s left is to pay for the new subscription if you haven’t already. Enjoy your upgraded TV experience.
Sometimes, when the USSD code isn’t working, the easiest way to change your StarTimes package is by reaching out to StarTimes Customer Care (+254 719 077 077 ). Just ask the agent to switch your current package to the one you want. It’s a more reliable method, and they’ll be happy to assist you.