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Airtel Customer Care Contacts

In case you need assistance with any services offered by Airtel Kenya, you can easily get in touch with Airtel Call Centre using their official customer care numbers.

Airtel Kenya also has several social media platforms where you can request assistance on issues relating to Airtel Money, loans offered, mobile networks, and data issues, among others.

You can also request Airtel to call you back by filling out this form with your details and then submit.

See Also: How to Simply Send Money from Airtel Money to Mpesa.

Airtel Kenya Customer Care Number

You can call the Airtel Kenya 24-hour Call Centre any time for free using the toll-free number 100.

You can also contact Airtel Call Centre from any network by dialing 0733 100 100, or +254733 100 100 for those abroad. However, network provider charges will apply in this case.

You can also get access to Airtel’s products or services by dialing the self-service USSD code *100# from your Airtel line.

Airtel Selfcare services you can access through *100# include:

  • SIM Registration Update
  • Reset Airtel Money PIN
  • Report Fraud
  • Find Airtel Shop
  • Get Postpaid services
  • Request for a Mifi Router
  • Get PUK
  • Buy Bundles
  • Share Airtel (Me2U)
  • Kopa Credo
  • Please call me
  • Airtel Zawadi
Read Also:   A list of ABSA Bank Kenya Branch Codes

Please take note that Airtel customer care only calls through 0733100000 and will NEVER ask for your Airtel Money PIN. You are strongly advised to ignore calls from other numbers purporting to be from Airtel.

Airtel contact number
Airtel Kenya Call Centre Number

Contact Airtel through Social Media

You can connect with Airtel through the following social media channels:

Airtel FaceBook Page:

Airtel Twitter Handle:

Instagram channel:


Access Airtel Services through the My Airtel App

You can download and register the My Airtel App from Play Store for Android or App Store for iOS and get access to the following services from within the app:

  • Buy Bundles for Airtel Mobile or MiFi/Router.
  • Send and Receive Money.
  • Pay Bill for your own or other numbers and pay bills of registered merchants.
  • Buy Goods and Services using Lipa na Airtel Money.
  • Deposit money in your Airtel Money wallet using credit/ debit cards.
  • Withdraw cash through an Airtel Money Agent.
  • Get Transaction history such as Top-ups, Airtel Money, Buy Bundles or purchase of VAS Services.

When you download and register the App, you can get FREE 200MB data valid for 7 days.

You can also enjoy a special offer of 2GB valid for 3 days at 99bob only on the My Airtel App.