Family Bank Kenya branches, branch codes and contacts, mobile money deposit and withdrawal, contacts, mobile, internet banking

Family Bank Customer Care Contacts

Family Bank Kenya has a branch network of over 90 branches around the country. Family Bank has an elaborate customer care contacts mechanism for their customers to stay in touch with the Bank in case of issues that arise.

You can contact Family Bank in person by visiting a customer care desk at any Family Bank Branch near you.

Alternatively, you can call the bank on their 24-hour call centre lines or send an email to customer care.

Family Bank Customer Service Contacts

Family Bank Head Office

Family Bank Towers, Muindi Mbingu Street, Nairobi, Kenya.

P.O Box 74145-00200, Nairobi, Kenya

Call Centre Numbers

  • 0703 095 445
  • 0703 095 000
  • 020 3252 445
  • 020 3252 000

Email Address:

Social Media Contacts





WhatsApp: +254 (0) 701 325 325


Family Bank Diaspora Agents Contacts

Family Bank customers abroad can get in touch with the bank through agents located in the specified country.

Family Bank Diaspora agent banking is available in 11 countries as listed on the Family bank website.

For a list of diaspora agents available in your country of residence, follow this link:

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