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Family Bank Customer Care Contacts

Family Bank Kenya branches, branch codes and contacts, mobile money deposit and withdrawal, contacts, mobile, internet banking

Family Bank Kenya has a branch network of over 90 branches around the country. Family Bank has an elaborate customer care contacts mechanism for their customers to stay in touch with the Bank in case of issues that arise.

If you need to contact Family Bank, there are several options available to you. One option is to visit a customer care desk at any Family Bank Branch that is convenient for you. This option provides you with the opportunity to speak with a representative in person and get personalized assistance with any banking needs or questions you may have.

If you are unable to visit a Family Bank Branch in person, you can also contact the bank through their 24-hour call center lines. These lines are staffed around the clock, so you can reach out to the bank at any time, day or night.

A representative will be available to answer your call and provide you with any information or assistance you may need.

In addition to the call center lines, you can also reach out to Family Bank by sending an email to their customer care department. This option is convenient if you prefer written communication or need to send attachments or documents.

The customer care team will review your email and respond as quickly as possible with the information or assistance you require.

Customer care service contacts
Image courtesy: pexels | Yan Krukau

Family Bank Customer Service Contacts

Family Bank Head Office

Family Bank Towers, Muindi Mbingu Street, Nairobi, Kenya.

P.O Box 74145-00200, Nairobi, Kenya

Call Centre Numbers

  • 0703 095 445
  • 0703 095 000
  • 020 3252 445
  • 020 3252 000

Email Address: customerservice@familybank.co.ke

Social Media Contacts

  • Twitter: https://twitter.com/FamilyBankKenya
  • Facebook: https://www.facebook.com/familybankkenya
  • Instagram: https://www.instagram.com/familybankltd
  • Linkedin: https://www.linkedin.com/company/family-bank-ltd
  • WhatsApp: +254 (0) 701 325 325
  • Website: www.familybank.co.ke
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Banking concept illustration | Credit: Freepik

Family Bank Diaspora Agents Contacts

Family Bank customers abroad can get in touch with the bank through agents located in the specified country.

Family Bank Diaspora agent banking is available in 11 countries as listed on the Family Bank website.

For a list of diaspora agents available in your country of residence, follow this link: familybank.co.ke/diaspora/diaspora-agents/

Overall, whether you choose to visit a customer care desk in person, call the bank’s 24-hour call center lines, or send an email to customer care, Family Bank provides multiple ways for you to reach out to them and get the help you need with your banking needs.

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