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How to Activate, Login to Family Bank Internet Banking Platform

Family Bank Kenya has set up a robust Internet Banking platform where customers can conveniently get access to banking services offered by the bank from the comfort of their phones or computers, anytime, anywhere.

As a Family Bank customer, you don’t have to visit any Family Bank branch or agent to perform transactions. The services are now available to you on the Family Bank Internet Banking Platform.

Services you can access through the online banking platform include:

  • Easily set up your Internet Banking account using the self-registration portal
  • Mass payments, including salary remittance, dividend payouts, and multiple M-Pesa transfers
  • Direct messaging
  • Includes statutory and Government payment modules for payments to KRA and NHIF, among others
  • Money transfers
  • Password reset feature

Read: Family Bank Mobile Banking – PesaPap

Requirements for Family Bank Online Banking

  • You must be an account holder with Family Bank before applying for online banking.
  • You must have a valid email address and mobile number.
Online banking registration and transaction
A lady performing an online transaction on her laptop | Image by DCStudio on Freepik

How to Register for Family Bank Internet Banking and Login

To register for internet banking,

  • You must dully fill in the Family Bank Internet Banking form available on their website
  • Under Applicant details, enter Account Name, Account Number, ID Number, your Branch, mobile number, and a valid email address
  • You will then be required to provide details of an Authorized Signatory or Signatories and user access levels for retail Internet banking
  • Follow through until you finish by creating a secure ID and Password
  • Accept the Terms and Conditions by checking the box, and then click Submit
Read Also:   HFC Bank Branches and Contacts

You might as well visit your nearest Family Bank branch and request for internet banking activation.

To access the Family Bank Internet Banking Portal, go to the link: https://ebanking.familybank.co.ke/netteller-war/Login.xhtml.

Enter your User ID and Password then hit Login.

Read: Family Bank Customer Care Contacts

How to Reset Internet Banking Forgotten Password or User ID

  • Go to the login link: https://ebanking.familybank.co.ke/netteller-war/Login.xhtml.
  • Click on the link that says: Having trouble logging in?
  • Select whether you forgot your Password or User ID
  • To reset Password, enter User ID; to reset User ID enter Password and click on Proceed.
  • To reset your user ID you will need to provide your email. An email will be sent containing your User ID.
  • To reset your password you will need to enter your user ID and answer the security questions.
  • An SMS will be sent containing a new password.
  • Enter the new Password.
  • You will be prompted to set another secure password that you can remember.

Read: Family Bank PesaPap Agent Charges