There are a number of Safaricom customer care and retail shops in various towns around the country. These Safaricom customer care stores make it convenient for Safaricom subscribers to access key services that would otherwise be available at the Safaricom Centre itself.
Services you can access at the Safaricom shops include M-Pesa statements and services, solving transaction issues, unblocking SIM cards, and promotion deals on tablets and phones, among others.
Safaricom Customer Care Shops in Nairobi
- Westgate Safaricom Store – Westgate Mall, 1st floor Mwanzi Road, off Peponi Road
- Village Market Store – Village Market Mall, Limuru Road, Nairobi
- Sarit Centre – Westlands, Nairobi
- Kimathi Street Safaricom Shop – Balfour Building, Ground Floor, Kimathi Street
- I & M Building Safaricom Store – I & M Towers, Ground floor, Kenyatta Avenue
- Moi Avenue Customer Care Shop – Shankardass House, Ground floor, Moi Avenue
- Eastleigh Safaricom Shop – Nomad Palace Hotel, Ground Floor. General Waruinge Street Opp Eastleigh High School
- Kayole Customer Care Store – Triple X Communications Limited. Spine Road, Opp Naivas Supermarket, Kayole, Nairobi
- Junction Mall – Junction Mall, Ground floor, Nairobi
- Bomas – Galleria Mall, Langata/Magadi Road Junction opposite Bomas of Kenya
- JKIA Safaricom Shop – Jomo Kenyatta International Airport (Lounges), Gate 11
- Buruburu – Kenya National Library Services Building, Mumias Road next to St. James ACK Church
- Ongata Rongai – Vester Limited. Valley Villa Building, Ground Floor, Opp Kware stage, Sunny Electronics
- Embakasi – Mobile World. Embakasi North Airport Road near Kobil petrol station
- Nakumatt Mega – Former Nakumatt Mega building, Uhuru Highway, Nairobi CBD
- Yaya Centre – Phone Link Limited. Yaya Centre Ground floor, opposite Java
- Githurai – Embcomm Network. Next to Equity Bank Githurai
- Otiende – Interservices Ltd. Quincy Mall, Otiende Langata off Nairobi Women’s Prison Road
- Aga Khan Walk – Tricom Technologies Limited, Aga Khan Walk, Opposite Co-operative House, NHC Buiding, Nairobi CBD
- Donholm – Work & Talk Communications, Kisumu Dogo, Donholm Savannah Road
- Kangemi – Master Piece Ltd KREP Bank Building, Next to KREP Bank Branch, Kangemi, Near Coop Bank
- Nairobi CBD – Mobile World, The transnational building, Mama Ngina Street
- Kahawa Wendani – Latest Communications, Magunas Supermarket Building, Kahawa Wendani
- Thika Road Mall – Thika Road Mall, Thika Road, Nairobi
- Rasasi Investment Limited – Quincy mall, Otiende Langata, off Nairobi Womens Prison Road
- Oseo communications – Behind De La Rue & KSMS, Mathare area 3 (NYS 29-30 Road)
- Gulf Mobile – Opposite Equity Bank, Kahawa west
- Dreamworld Enterprises Limited – Githurai 45, Mwihoko Street, Next to Bingwa SACCO

You can redeem Bonga Points for goodies at Safaricom Shops
Safaricom Customer Care Shops in Coast Province
- Nyali – Nakumatt Nyali, Malindi Road, Mombasa
- Malindi – TSS Building, Kenyatta Road, Malindi
- Diani – Centre Point Mall, Diani
- Mombasa Town – Servtel Limited, Moi Avenue/ Digo Road junction
- Mombasa Town – Simba Telcom. Mombasa Kilifi Road next former Tuskys Supermarket
- Digo Road – Digo Road, Mombasa
- Mombasa Town – Rex House Shop, Rex House, Ground Floor Moi Avenue
- Moi International Airport – Moi International Airport, Terminal 1, Ground floor, Mombasa
- Magongo – Webb Comm. Mainland Magongo
- Otec Communications – Changamwe, Mainland, Magongo
- Kilifi Town – Mastermind Ltd, Biashara Street, Kilifi
- Mastermind Ltd – Biashara Street, Kilifi
Safaricom Customer Care Shops in Central Province
- Nyahururu Town – Work & Talk Comm. Gatero Chambers Along Seremala Road Nyahururu
- Thika Town – Haria House, Kwame Nkrumah Road, Thika
- Embu Town – Kenyatta Highway, next to Equity Bank Embu
- Karatina Town – Samchi Telecom, Karatina Town, Nyeri – Nairobi Highway, next to Uchumi Supermarket
- Nyeri Town – Kang’aru Building, Ground Floor, Kimathi Way, Nyeri Town
- Meru Town – Ntima Building, Njuri Ncheke Street, Meru
- Nanyuki Town – Nanyuki Mall, Nanyuki Highway
- Maua Town – Mikinuri Road (Main Street), Next To KCB-Maua, Maua
Safaricom Customer Care Shops in Eastern Province
- Kitui Town – Muli Mall, Town Center Kitui
- Wote Town – Generations electronics limited. Opposite Barclays Bank, Wote Town
- Machakos Town – ABC Imani Plaza Machakos Town
Safaricom Customer Care Shops in Nyanza
- Kisii Town – Hospital Road, Opposite Falcon Petrol Station, Kisii
- Kisumu City – Jubilee Building, Ground Floor, Oginga Odinga Street, Kisumu
- Kisumu City – Mega Plaza, Ground floor, Oginga Odinga Road, Kisumu
Safaricom Customer Care Shops in Rift Valley
- Nakuru Town – Ereto Plaza, Mburu Gichua Road Nakuru
- Eldoret Town – Metro Towers, Ground Floor, Oginga Odinga Street, Eldoret
- Kitale Town – Former Raiya Supermarket KenyattaStreet, Kitale
- Narok Town – Next to Co-operative Bank Building, Nairobi-Narok Highway Narok
- Kericho Town – Bus parked at Moi Gardens opposite Kenya Commercial Bank, Nakuru – Kisumu Highway
- Naivasha Town – Biashara Plaza Ground Floor Biashara Street, Naivasha
Safaricom Customer Care Shops in Western Region
- Bungoma – Moghe Plaza, Bungoma
- Busia Town – Along Kisumu – Busia Road, Alfa Bar Building opposite Shark Lodge
- Kakamega Town – Conan Awori Street, Next to Equatorial Commercial Bank, Kakamega
Safaricom Customer Care Shops in North Eastern Region
- Garisa Town – Jihan Centre, Along Harambee Road
- Genesis Communications – Main Isiolo Highway, Near KCB Branch, Isiolo Town
- Generations Electronics – Opposite Postbank, along Garissa highway
Also Read:
- Safaricom Mpesa Agent Commission Rates
- USSD Codes for Airtel and Telkom Kenya Mobile Services
- KPLC Okoa Stima: How to Register and Get Tokens on Credit
- Nairobi Water Bill Enquiry and How to Pay the Bill
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