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List of Safaricom Customer Care Shops and Location

There are a number of Safaricom customer care and retail shops in various towns around the country. These Safaricom customer care stores make it convenient for Safaricom subscribers to access key services that would otherwise be available at the Safaricom Centre itself.

Services you can access at the Safaricom shops include M-Pesa statements and services, solving transaction issues, unblocking SIM cards, and promotion deals on tablets and phones, among others.

Safaricom Customer Care Shops in Nairobi

  1. Westgate Safaricom Store – Westgate Mall, 1st floor Mwanzi Road, off Peponi Road
  2. Village Market Store – Village Market Mall, Limuru Road, Nairobi
  3. Sarit Centre – Westlands, Nairobi
  4. Kimathi Street Safaricom Shop – Balfour Building, Ground Floor, Kimathi Street
  5. I & M Building Safaricom Store – I & M Towers, Ground floor, Kenyatta Avenue
  6. Moi Avenue Customer Care Shop – Shankardass House, Ground floor, Moi Avenue
  7. Eastleigh Safaricom Shop – Nomad Palace Hotel, Ground Floor. General Waruinge Street Opp Eastleigh High School
  8. Kayole Customer Care Store – Triple X Communications Limited. Spine Road, Opp Naivas Supermarket, Kayole, Nairobi
  9. Junction Mall – Junction Mall, Ground floor, Nairobi
  10. Bomas – Galleria Mall, Langata/Magadi Road Junction opposite Bomas of Kenya
  11. JKIA Safaricom Shop – Jomo  Kenyatta International Airport (Lounges), Gate 11
  12. Buruburu – Kenya National Library Services Building, Mumias Road next to St. James ACK Church
  13. Ongata Rongai – Vester Limited. Valley Villa Building, Ground Floor, Opp Kware stage, Sunny Electronics
  14. Embakasi – Mobile World. Embakasi North Airport Road near Kobil petrol station
  15. Nakumatt Mega – Former Nakumatt Mega building, Uhuru Highway, Nairobi CBD
  16. Yaya Centre – Phone Link Limited. Yaya Centre Ground floor, opposite Java
  17. Githurai – Embcomm Network. Next to Equity Bank Githurai
  18. Otiende – Interservices Ltd. Quincy Mall, Otiende Langata off Nairobi Women’s Prison Road
  19. Aga Khan Walk – Tricom Technologies Limited, Aga Khan Walk, Opposite Co-operative House, NHC Buiding, Nairobi CBD
  20. Donholm – Work & Talk Communications, Kisumu Dogo, Donholm Savannah Road
  21. Kangemi – Master Piece Ltd KREP Bank Building, Next to KREP Bank Branch, Kangemi, Near Coop Bank
  22. Nairobi CBD – Mobile World, The transnational building, Mama Ngina Street
  23. Kahawa Wendani – Latest Communications, Magunas Supermarket Building, Kahawa Wendani
  24. Thika Road Mall – Thika Road Mall, Thika Road, Nairobi
  25. Rasasi Investment Limited – Quincy mall, Otiende Langata, off Nairobi Womens Prison Road
  26. Oseo communications – Behind De La Rue & KSMS, Mathare area 3 (NYS 29-30 Road)
  27. Gulf Mobile – Opposite Equity Bank, Kahawa west
  28. Dreamworld Enterprises Limited – Githurai 45, Mwihoko Street, Next to Bingwa SACCO
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Redeem Bonga Points
You can redeem Bonga Points for goodies at Safaricom Shops

Safaricom Customer Care Shops in Coast Province

  1. Nyali – Nakumatt Nyali, Malindi Road, Mombasa
  2. Malindi – TSS Building, Kenyatta Road, Malindi
  3. Diani – Centre Point Mall, Diani
  4. Mombasa Town – Servtel Limited, Moi Avenue/ Digo Road junction
  5. Mombasa Town – Simba Telcom. Mombasa Kilifi Road next former Tuskys Supermarket
  6. Digo Road – Digo Road, Mombasa
  7. Mombasa Town – Rex House Shop, Rex House, Ground Floor Moi Avenue
  8. Moi International Airport – Moi International Airport, Terminal 1, Ground floor, Mombasa
  9. Magongo – Webb Comm. Mainland Magongo
  10. Otec Communications – Changamwe, Mainland,  Magongo
  11. Kilifi Town – Mastermind Ltd, Biashara Street, Kilifi
  12. Mastermind Ltd – Biashara Street, Kilifi

Safaricom Customer Care Shops in Central Province

  1. Nyahururu Town – Work & Talk Comm. Gatero Chambers Along Seremala Road Nyahururu
  2. Thika Town – Haria House, Kwame Nkrumah Road, Thika
  3. Embu Town – Kenyatta Highway, next to Equity Bank Embu
  4. Karatina Town – Samchi Telecom, Karatina Town, Nyeri – Nairobi Highway, next to Uchumi Supermarket
  5. Nyeri Town – Kang’aru Building, Ground Floor, Kimathi Way, Nyeri Town
  6. Meru Town – Ntima Building, Njuri Ncheke Street, Meru
  7. Nanyuki Town – Nanyuki Mall, Nanyuki Highway
  8. Maua Town – Mikinuri Road (Main Street), Next To KCB-Maua, Maua
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Safaricom Customer Care Shops in Eastern Province

  1. Kitui Town – Muli Mall, Town Center Kitui
  2. Wote Town – Generations electronics limited. Opposite Barclays Bank, Wote Town
  3. Machakos Town – ABC Imani Plaza Machakos Town

Safaricom Customer Care Shops in Nyanza

  1. Kisii Town – Hospital Road, Opposite Falcon Petrol Station, Kisii
  2. Kisumu City –  Jubilee Building, Ground Floor, Oginga Odinga Street, Kisumu
  3. Kisumu City – Mega Plaza, Ground floor, Oginga Odinga Road, Kisumu

Safaricom Customer Care Shops in Rift Valley

  1. Nakuru Town – Ereto Plaza, Mburu Gichua Road Nakuru
  2. Eldoret Town – Metro Towers, Ground Floor, Oginga Odinga Street, Eldoret
  3. Kitale Town – Former Raiya Supermarket KenyattaStreet, Kitale
  4. Narok Town – Next to Co-operative Bank Building, Nairobi-Narok Highway Narok
  5. Kericho Town – Bus parked at Moi Gardens opposite Kenya Commercial Bank, Nakuru – Kisumu Highway
  6. Naivasha Town – Biashara Plaza Ground Floor Biashara Street, Naivasha

Safaricom Customer Care Shops in Western Region

  1. Bungoma – Moghe Plaza, Bungoma
  2. Busia Town – Along Kisumu – Busia Road, Alfa Bar Building opposite Shark Lodge
  3. Kakamega Town – Conan Awori Street, Next to Equatorial Commercial Bank, Kakamega

Safaricom Customer Care Shops in North Eastern Region

  1. Garisa Town – Jihan Centre, Along Harambee Road
  2. Genesis Communications – Main Isiolo Highway, Near KCB Branch, Isiolo Town
  3. Generations Electronics – Opposite Postbank, along Garissa highway
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  1. Safaricom Mpesa Agent Commission Rates
  2. USSD Codes for Airtel and Telkom Kenya Mobile Services
  3. KPLC Okoa Stima: How to Register and Get Tokens on Credit
  4. Nairobi Water Bill Enquiry and How to Pay the Bill