Cooperative Bank Kenya Customer Care Contacts

Cooperative Bank Kenya has a number of contacts that customers can use to reach their customer care desks on issues related to the bank’s products and services. Co-op Bank’s Contact Centre is now accessible 24 hours a day, 7 days a week, even on weekends and holidays.

In this article, I will show you all the possible ways you can reach Cooperative Bank in case you’ve got feedback,  complaint, account enquiries, internet banking registration, or any other issues.

For a list of the contacts of Co-operative Bank’s branches in Nairobi, check this article: Branch Codes and Contacts of Cooperative Bank branches in Nairobi.

Here’s how you can communicate with Co-op Bank’s customer care desk:

How to Contact Coop Bank Customer Care

Head Office Contacts

• Co-operative House, along Haile Selassie Avenue, Nairobi.
• P.O. Box 48231 – 00100, Nairobi
• Phone number: 020 277 6000

Call Centre Numbers and Email Address

• Phone number 020 277 6000
• Mobile number: 0703027000
• Email address: [email protected]
• Cooperative Bank Whatsapp number: +254736690101

See also: KCB Bank Kenya Branch Codes

Social Media Channels

• Linkedin: linkedin.com/company/62404
• Tiktok: tiktok.com/@coopbankenya
• Facebook page: facebook.com/coopbankenya
• Twitter handle:@Coopbankenya
• Instagram page: instagram.com/coopbankenya
• Youtube channel: youtube.com/co-opbankkenya

Contact Coop Bank through their Website

You can also send a message directly to Cooperative Bank customer care through their website. To send a message using the website:

1. Go to the Co-op Bank’s contact form on the webpage: www.co-opbank.co.ke/contact-us.
2. Fill in the required information like name, email address, phone number, and your nearest town.
3. Next, enter your message in the textbox written “what is your message”
4. Click on the captcha to confirm you are not a robot
5. Finally, click on the button, Let’s Talk
6. You will see a message received successfully notification

A customer support agent will reach out to you as soon as they have received and analyzed your queries.

Read also: How to Send Money from MPesa to Equity Bank