Safaricom provides several ways in which you can perform MPesa reversal for money sent to the wrong MPesa number. You can request an MPesa reversal by sending the MPesa transaction message to 456, or through the mySafaricom App.
You can also seek the services of Safaricom’s Zuri WhatsApp bot to help you navigate through the reversal process.
The MPesa transaction reversal must be done by the customer who performed the transaction.
For any queries on MPesa on reversing money wrongly sent, you can contact Safaricom customer care on: Call 100 (Free), SMS 100(Free), or +254 722 002100 (chargeable).
Always remember to use Safaricom’s Hakikisha service which allows M-PESA customers to confirm the recipient’s name and/or number, before completing a transaction.
With Hakikisha, you can cancel the transaction within 25 seconds by typing any letter or digit then Send.
How to Request for an MPesa Reversal
Reverse MPesa Transaction by SMS Number 456
In case you send money to the wrong MPesa number, use the following steps to try and reverse the transfer.
Send the whole message to SMS number456.
You will receive a response from “Reversal” that the request for a reversal has been started, and that an update will be shared within 2 hours.
You may check your messages for an update from “Reversal” on the status of the reversal.