HOME » TECH » How to Choose or Change NHIF Outpatient Facility Online or Using Phone USSD Code
National Hospital Insurance Fund (NHIF) has provided three convenient ways to choose and register your outpatient hospitals for you and your members. You can choose or change the NHIF outpatient facility through any of the following means:
You can select or change your NHIF outpatient hospital by dialing *155# on your mobile phone and following the given onscreen directions.
Changing NHIF hospital/facility is normally done quarterly for the Supa Cover; that is in the months of March, June, September, and December, and twice yearly for the civil servants.
While using the NHIF USSD code *155# you may see a message “a valid mobile phone number does not exist on your NHIF account”
In this case, call the NHIF toll free customer care number 080072060 or visit the nearest NHIF service point and request them to update your NHIF account with your current mobile phone number.
Remember you can only change NHIF outpatient facility quarterly, that is in March, June, September, and December.
If you are finding it hard selecting a facility please bear in mind these NHIF policies.
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