Nairobi Water regions, offices and contacts

Nairobi Water Regions, Offices Locations and Contacts

The Nairobi City Water and Sewerage Company have divided Nairobi into regions and zones to enable the water distribution company to properly manage the comodity in an equitable way. Each Nairobi Water region has got its own manager and offices located in some suitable place.

Regional zones receive water on a rational basis dependent on the water distribution chart.

You can pay for your water bill by visiting the regional offices or through the various channels provided by Nairobi Water.

Nairobi Water Regions, Zones, and Contacts

1. Central Region

The Regional Offices for zones in this region are located at Enterprise Plaza 3rd floor, along Addis Ababa Road, off Enterprise Rd.

Central Region has the following zones:

  • Zone 1: Upperhill, CBD, Ngara
  • Zone 2: South C and surrounding estates – Madaraka Akila 1,2, entire Mugoya Estate
  • Zone 3: Industrial Area (Enterprise rd up to Likoni Rd), Nairobi west, Balozi, Plainsview, South B, and Diamond Park

Contacts: Regional Manager: 0726848935; Customer Care Hotline: 0717356578

Email: infocentral@nairobiwater.co.ke

2. Eastern Region Zones

  • Zone 1: Kayole
  • Zone 2: Komarock
  • Zone 3: Umoja
  • Zone 4: Industrial area
  • Zone 5: Embakasi
  • Zone 6: Donholm

The Regional Offices are located in Kayole, along Spine Road, Next to Equity Bank.

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Regional Manager: 0726848953;  Customer Care Hotline 0725120022

Email: infoeastern@nairobiwater.co.ke

3. Nothern Region Zones

  • Zone 1: Safari Park Est, Thome, Marurui, Garden Estate, Utalii Village, Ridgeways, Njathaini, Thindigua-Kugeria, Kasarani, Old Muthaiga, Muthaiga North, Balozi Estate, Runda, Gigiri, City Park, Forest Road, Pangani, Roysambu
  • Zone 2: Huruma, Mathare, Ngumba, Drive In, Mathare North
  • Zone 3: Zimmerman, Githurai 44, Kamae, Congo, Kahawa west NCC, Kiamumbi, Jua Kali, Maziwa, Qurray, Kiwanja
  • Zone 4: Githurai, Kahawa Wendani, Kahawa Sukari, Githurai Progressive
  • Zone 5: Ngomongo, Sports view, Sports Drive, Roysambu/Kasarani police, Clay City, Seasons, Santon, Hanters, Keroka, Chieko, Maji Mazuri, Mwiki Phase3, Mwiki, Mariru park, Budalangi, Mwirigo, Infinity.

The Offices for this region are located off Murang’a Road, in Pangani at Showbe Plaza.

Contacts: Regional Manager 0726848919; Customer Care Hotline 0712453283

Email: infonorthern@nairobiwater.co.ke

4. North Eastern Region

The Regional Offices are located off Juja Rd, Eastleigh section 3

  • Zone 1: Kangundo road
  • Zone 2: Babadogo/Dandora
  • Zone 3: Jogoo Road
  • Zone 4: Buruburu
  • Zone 5: Eastleigh

Regional Manager Contacts 0726848955

Email: infonortheastern@nairobiwater.co.ke

5. Southern Region Zones

The regional offices are located off Joseph Kang’ethe Rd, Kinoo Rd, Woodley Estate

  • Zone 1: Kilimani, Kileleshwa, Lavington, Hurlingham, Riverside, Ngong road
  • Zone 2: Kibera, Highrise, Ngumo, Woodley, Jamhuri, Golfcourse, Magiwa, Highview.
  • Zone 3: Karen, Lang’ata
Contacts: Regional Manager 0726848915
Email: infosouthern@nairobiwater.co.ke
6. Western Region Zones
  • Zone 1: Parklands, Westlands
  • Zone 2: Spring Valley, Kangemi, Rhapta Rd, Gigiri, Kyuna, Loresho, Ruaka, Uthiru
  • Zone 3: Lavington, Kawangware, Dagoretti, Kinoo
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Regional Contacts: Regional Manager 0726848972; Customer Care Hotline 0704 493 094

Email: infowestern@nairobiwater.co.ke

The offices are located off Waiyaki Way, along Chiromo lane

7. Informal Settlements Zones

Maendeleo Community School, Mukuru Kwa Reuben Chiefs Camp, Gatoto Primary School, Our Lady Of Nazareth Mukuru Kwa Njenga., St Elizabeth, Lungalunga Health Centre, Viwandani Chiefs Camp, Mukuru Kwa Reuben Police Post, Kwa Njenga Alhuda Mosque, Star of Hope, Mukuru Nyayo, Mukuru Kaiyaba Primary School, Kaloleni Primary School.
Zone 2 Areas
Korogocho Chiefs Camp, Mathare DCC Office, Kosovo Chiefs Camp, Mathare North Chiefs Camp, Kiboro Primary School, Kahawa Soweto Health Centre, Matopeni Police Post, Matopeni Chiefs Chiefs Camp, Kitui Village, Mji Wa Huruma.
Zone 3 Areas
Kibera Lainisaba Chiefs Camp, Kibera Silanga Community Grounds, Raila Educational Centre, Kibera DCC, Ng’ando New Estate, Southlands, Dagoretti Muslim Primary School, Riruta Mosque Madarasa, Kibera Law Courts, Silanga Pcea, Gitiba Primary School Dagoreti, Kiandaa 42 Kibra, Kibera Soweto Chiefs Camp, Bangladesh.
Location of Regional Offices: 2nd floor, National Water Plaza Dunga Rd Industrial Area

Contact Hotline: 0705134621