The Nairobi City Water and Sewerage Company have divided Nairobi into regions and zones to enable the water distribution company to properly manage the comodity in an equitable way. Each Nairobi Water region has got its own manager and offices located in some suitable place.
Regional zones receive water on a rational basis dependent on the water distribution chart.
You can pay for your water bill by visiting the regional offices or through the various channels provided by Nairobi Water.
Nairobi Water Regions, Zones, and Contacts
1. Central Region
The Regional Offices for zones in this region are located at Enterprise Plaza 3rd floor, along Addis Ababa Road, off Enterprise Rd.
Central Region has the following zones:
Contacts: Regional Manager: 0726848935; Customer Care Hotline: 0717356578
2. Eastern Region Zones
The Regional Offices are located in Kayole, along Spine Road, Next to Equity Bank.
Regional Manager: 0726848953; Customer Care Hotline 0725120022
3. Nothern Region Zones
- Zone 1: Safari Park Est, Thome, Marurui, Garden Estate, Utalii Village, Ridgeways, Njathaini, Thindigua-Kugeria, Kasarani, Old Muthaiga, Muthaiga North, Balozi Estate, Runda, Gigiri, City Park, Forest Road, Pangani, Roysambu
- Zone 2: Huruma, Mathare, Ngumba, Drive In, Mathare North
- Zone 3: Zimmerman, Githurai 44, Kamae, Congo, Kahawa west NCC, Kiamumbi, Jua Kali, Maziwa, Qurray, Kiwanja
- Zone 4: Githurai, Kahawa Wendani, Kahawa Sukari, Githurai Progressive
- Zone 5: Ngomongo, Sports view, Sports Drive, Roysambu/Kasarani police, Clay City, Seasons, Santon, Hanters, Keroka, Chieko, Maji Mazuri, Mwiki Phase3, Mwiki, Mariru park, Budalangi, Mwirigo, Infinity.
The Offices for this region are located off Murang’a Road, in Pangani at Showbe Plaza.
Contacts: Regional Manager 0726848919; Customer Care Hotline 0712453283
4. North Eastern Region
The Regional Offices are located off Juja Rd, Eastleigh section 3
Regional Manager Contacts 0726848955
5. Southern Region Zones
The regional offices are located off Joseph Kang’ethe Rd, Kinoo Rd, Woodley Estate
Regional Contacts: Regional Manager 0726848972; Customer Care Hotline 0704 493 094
The offices are located off Waiyaki Way, along Chiromo lane
7. Informal Settlements Zones
Contact Hotline: 0705134621